California Design Furniture

• Express delivery and free returns within 30 days

• support@californiadesignfurniture.store
• +1 714-602-6012

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At CALIFORNIADESIGNFURNITURE, we’re committed to offering quality furniture and products that meet your expectations. If something isn’t right with your order, we’re here to make the return process as simple and straightforward as possible.

Key Return Information

• Return Window: 30 days from the date of delivery
• Restocking Fee: None ($0.00)
• Return Method: By mail
• Return Shipping (Defective/Damaged Items): Free (we provide a prepaid label)
• Return Shipping (Change of Mind): Customer is responsible
• Refund Processing Time: Within 10 business days after approval

How to Start a Return

To request a return, please contact us at support@californiadesignfurniture.store with the following information:

• Your full name and order number
• The item(s) you would like to return
• The reason for the return (damaged, incorrect item, no longer needed, etc.)

Important: Returns sent without prior approval may not be accepted. Once your return request is approved, we’ll provide the return address and detailed instructions for completing the return.

Return Eligibility

To qualify for a return, items must meet the following requirements:

• Must be unused and in the same condition as received
• Must include the original packaging, tags, and any included accessories

Return Shipping Policy

We aim to keep return shipping terms clear and transparent:

• Defective or Damaged Items:
  If your furniture or product arrives damaged or has a defect, we will cover the return shipping cost and provide a prepaid return label.
• Customer-Initiated Returns:
  If you return an item because you changed your mind or ordered the wrong product, you will be responsible for the return shipping costs. Original shipping charges are non-refundable.

Damages & Issues

Please inspect your order as soon as it is delivered.

• Shipping Damage:
  If your package arrives damaged, please contact us promptly so we can assist you and, where necessary, help with the appropriate claim process.
• Incorrect or Defective Items:
  If you receive an incorrect item or discover a defect, contact us within the 30-day return period so we can work toward resolving the issue.

Refunds

After we receive and inspect your returned item, we’ll notify you by email about the status of your refund.

• Approved Returns:
  Approved refunds will be sent to your original payment method.
• Processing Time:
  Please allow up to 10 business days for us to process an approved refund. Your bank or card provider may require additional time before the refunded amount appears in your account.

Exchanges

If you would prefer a different furniture item or product, we recommend returning the original item first. Once the return has been approved, you can place a new order for the item you would like instead.

Contact Us

If you have questions about our Return & Refund Policy, please contact us:

Email: support@californiadesignfurniture.store
Phone: +1 714-602-6012
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Address: 565 N Tustin St, Orange, CA 92867, United States