- Express delivery and free returns within 30 days
- support@californiadesignfurniture.store
- +1 714-602-6012
At CALIFORNIADESIGNFURNITURE, we are committed to offering quality furniture that meets your expectations. If there is an issue with your order, we aim to make the return process as clear, straightforward, and convenient as possible.
Key Return Information
- Return Window: 30 days from the date of delivery
- Restocking Fee: None ($0.00)
- Return Method: By mail
- Return Shipping (Defective/Damaged Items): Free (we provide a prepaid label)
- Return Shipping (Change of Mind): Customer is responsible
- Refund Processing Time: Within 10 business days after approval
How to Start a Return
To request a return, please contact us at support@californiadesignfurniture.store and provide the following information:
- Your full name and order number
- The furniture item(s) you would like to return
- The reason for the return (damaged, incorrect item, no longer needed, etc.)
Important: Items returned without receiving prior approval may not be accepted. Once your return request has been approved, we will provide the return address and detailed instructions for sending the item back.
Return Eligibility
To be eligible for a return, the item must meet the following requirements:
- Must be unused and in the same condition in which it was received
- Must include its original packaging, tags, and any accessories that were included with the item
Return Shipping Policy
We aim to keep our return shipping terms clear and transparent:
- Defective or Damaged Items:
If your furniture arrives damaged or has a defect, we will cover the return shipping cost and provide a prepaid return label. - Customer-Initiated Returns:
If you decide to return an item because you changed your mind or ordered the wrong product, you will be responsible for the return shipping costs. Original shipping charges are non-refundable.
Damages & Issues
Please inspect your order carefully when it is delivered.
- Shipping Damage:
If your package or furniture arrives damaged, please contact us immediately so we can assist you and file a claim when necessary. - Incorrect or Defective Items:
If you receive an incorrect furniture item or discover a defect, please contact us within the 30-day return period so we can work toward resolving the issue promptly.
Refunds
After your returned item has been received and inspected, we will notify you by email about the status of your refund.
- Approved Returns:
Approved refunds will be sent back to your original payment method. - Processing Time:
Please allow up to 10 business days for an approved refund to be processed. Your bank or card issuer may require additional time before the refunded amount appears in your account.
Exchanges
If you would prefer a different furniture item, we recommend returning the original item first. After the return has been approved, you can place a new order for the item you would like instead.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:
Email: support@californiadesignfurniture.store
Phone: +1 714-602-6012
Hours: Monday to Friday, 8:00 AM to 5:00 PM
Address: 565 N Tustin St, Orange, CA 92867, United States